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What are NOC and SOC? Necessary For the Security of Your Company

Updated: Mar 26, 2023

If you've researched the world of cybersecurity and technology maintenance, you've likely come across references to the NOC and SOC. Do they look familiar? If so, it is equally likely that you have referred to these terms by their acronyms only. Of course, if you're not familiar with these terms, that's of no use to you.

Today we are going to correct that mistake with a blog focused exclusively on what the NOC and SOC are, and the importance they have for a company.

What is a Network Operations Center [NOC]?

IT teams can continuously check the functionality and health of a network's hardware from a centralized location known as a Network Operations Center (NOC). In case of a network malfunction or outage, the NOC is the first line of defence.

Through the NOC, organisations gain complete visibility into their network, so they can detect anomalies and take action to prevent problems or quickly resolve them as they arise. The NOC oversees the infrastructure and equipment (from cabling to servers), WIFI systems, databases, firewalls, various related network devices (including IoT devices and smartphones), telecommunications, panels control and reporting. Its management services also include customer service call monitoring and help desk ticketing systems, and interaction with customers' network tools, so the NOC plays a crucial part in maintaining a great customer experience.

NOCs (Network Operations Centers) can be created in-house and placed on-site, frequently inside the data centre. The job can be outsourced to a third party with expertise in network and infrastructure monitoring and management. Regardless of the design, NOC workers are responsible for recognizing problems and making timely judgements on how to remedy them.

What is a Security Operations Center [SOC]?

A company's network, related devices, and any other internet locations where the company's data is held are all centralized and monitored at security operations centres.

Company data can be anything from financial information and intellectual property to employee information and much more. The fundamental purpose of a SOC is to prevent and respond to cybersecurity problems. Malware attacks and ransomware intrusions are two examples of cybersecurity incidents.

SOCs use proactive monitoring to find network threats. The Chief Information Security Officer, who oversees security efforts and initiatives, is typically the person in charge of SOCs. Security operations centres can be established in-house or leveraged through a contract with an external cybersecurity company.

Difference Between SOC and NOC

The SOC and NOC perform fundamentally different tasks from one another. The SOC and NOC are responsible for problem identification, investigation, prioritization, escalation, and resolution, even if the types of problems and their effects vary greatly.

The NOC manages incidents and alerts that have an influence on performance and availability. Meeting service level agreements (SLAs) and handling issues in a way that minimizes downtime are the responsibilities of the NOC. The emphasis is on availability and performance.

The SOC concentrates on incidents and alerts that have an impact on the information assets' security. Its primary duty is to safeguard confidential customer information and intellectual property; thus, security is its top priority.

Although both are crucial to any firm, integrating the SOC and NOC into one body and having one take on the responsibilities of the other can go horribly wrong because their management strategies and skill sets are so dissimilar.

A NOC analyst must be proficient in network, application, and system engineering, while SOC analysts require knowledge of security engineering.

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